Skip to main content

Client Policies

Late Policy

Clients are responsible for the time they reserve for their appointment. If you are late for your appointment the treatment will still end at the designated time with no change in fee. Make sure to arrive 10 minutes early to complete your health history form so you will receive your full length of treatment. Our first time client forms are required to be completed before the treatment may commence.

Cancellation Policy

Sutherland-Chan has a cancellation policy. When you book an appointment with a therapist you are booking that therapist’s time. In order to accommodate all of our clientele we need 24 hours notice of cancellation or rescheduling. Less than that is inadequate time for us to offer your appointment time to others. If you are unable to keep your appointment we request that you call 24 hours in advance. If you do not call to cancel or reschedule before the 24 hour period, a cancellation fee will be charged. Please note that your massage therapist only receives payment if you pay for the treatment.

Franchisees may choose to use a different cancellation policy than the corporate clinics.

All cancellation fees are subject to HST.

100% of the cancellation fee is given to the massage therapist.

Privacy Policy

Accessibility Policy

Headache

COVID-19 protocols in place, click here for details

Request An Appointment

1
Let's get started with your details.
2
Now, let's figure out a location, therapist, time and our goals for this treatment.
Request An Appointment
Back Next