Frequently Asked Questions

Massage therapy in Ontario is a regulated health profession. All Registered Massage Therapists (RMTs) must complete a recognized training program, pass the CMTO entry-to-practice exam, and adhere to the standards set by the Regulated Health Professions Act and the Massage Therapy Act. All Sutherland-Chan Clinics contract only RMTs.

What forms of payment are available?

We accept Visa, Mastercard, and debit. Cash is not accepted.
What if I’m late?

Your session will end at the scheduled time, and the full fee will apply. Please arrive early to complete any required forms. Click here for more details.
What if I have to cancel?

We require 24 hours’ notice to cancel or reschedule. Late cancellations will be charged. Click here for more details.
Do I have to wear a mask during my treatment?

Masks are optional. You may wear one or request that your therapist wear one to meet your comfort level.
What can I expect after a massage treatment?

Mild tenderness may occur the next day. If discomfort persists, contact your therapist. Your feedback helps us tailor future treatments to your needs.
What is consent for treatment?

Massage therapists must obtain your informed consent before treatment. They’ll explain the nature, benefits, risks, and alternatives. You may withdraw consent or request changes at any time.
When is massage therapy contraindicated?
Massage is not recommended in the following cases:
- Fever or acute infection
- Uncontrollable coughing
- Contagious or undiagnosed skin conditions
- Signs of thrombosis (blood clot)
- Acute inflammation
- Broken bones
- Recent surgery
- Severe varicosities
Always complete your Health History Form accurately and update your therapist about any changes.
What kind of lotion do you use on my skin?

We use hypoallergenic, non-staining, unscented massage lotions. Ingredients are posted—please inform your therapist of any sensitivities.
What are the massage treatment rooms like?

Rooms feature soft lighting and calming music to promote relaxation. Let your therapist know if you’d prefer different music or if the room temperature needs adjusting.
Can I receive massage when I’m pregnant?

Yes. Our therapists are trained to support prenatal clients using proper positioning and pillows. Please inform reception of how many weeks pregnant you are so we can prepare accordingly.
What do I wear during my massage?

You may undress to your comfort level. You’ll be draped with a sheet and blanket, and only the area being treated will be uncovered. Your privacy is always respected.
What are my responsibilities during a massage?

Provide accurate health information and communicate your preferences—pressure, temperature, quiet vs. conversational, etc. Your therapist will check in during the session and adjust as needed.
What are the treatment length options?

Appointments are available in 30, 45, 60, 75, or 90-minute sessions. A full-body massage typically requires 60 minutes. For first-time visits, we recommend at least 45 minutes for partial body treatments.
What types of massage therapy treatments can I choose from?

We offer a variety of treatments, including relaxation, therapeutic, prenatal, sports massage, and more. You can request a combination based on your needs. Click here for more details about treatment options.
Do I need a doctor’s referral if I have a medical condition?

A referral isn’t required to receive massage therapy. However, your insurance provider may require one for reimbursement. Check with your HR department or benefits provider.
What can I expect during my first treatment?

Before your visit, you’ll complete a confidential health history form. Your therapist will review it with you privately and may perform assessments to tailor your treatment plan. They’ll explain what to expect and guide you on how to lie comfortably on the table.
How do I find a therapist best suited to my needs?

You can ask for referrals from friends or health professionals. It’s common to try a few therapists before finding the right fit for your goals and preferences.